At Spring Living, we put great effort into making sure that every product is carefully inspected, packaged, and delivered in perfect condition. We understand that sometimes things may not go as planned, and in such rare cases we have created a simple return and exchange policy designed to give our customers peace of mind. While we do not offer refunds and returns, we do provide fair and practical solutions through exchanges or redelivery in specific situations.
1. Damaged Products
If a product arrives damaged, we will arrange for an exchange of the same item or a suitable replacement once the claim has been reviewed. Our goal is to ensure that you receive the product you expected in the condition it was meant to be delivered. Your order will be exchanged and replaced will be delivered within 10-15.
2. Incorrect or Missing Items
In the unlikely event that you receive an item different from what was ordered, or if something is missing from your delivery, we will quickly send out the correct product or redeliver the missing item at no extra cost. These cases are given priority so you can enjoy your purchase without delay.
3. Orders Placed in Error
We encourage all customers to review product details carefully before placing an order. Since each order is processed based on the information provided at the time of purchase, we are unable to offer exchanges or redeliveries for situations where the order was placed incorrectly, such as selecting the wrong size or a change of preference after the order has been placed.
4. Proof Requirement
To help us serve you better and resolve claims fairly, we require a clear unboxing video of the package from the moment it is received until the product is fully unpacked. This helps us verify the condition of the order at the time of delivery and ensures that your claim is processed smoothly. Photos may be shared as supporting material, but the video is essential for any request to be approved.
5. Reporting Timeline
Any issues related to damage, missing items, or incorrect deliveries must be reported within 24 hours of receiving the package. This allows us to take quick action and provide a resolution without unnecessary delays. Claims made after this period may not be accepted, so we encourage you to check your order as soon as it arrives.
Effective Date: August 2025