At Spring Living, we are committed to providing high-quality, carefully curated decor items. While we aim for complete satisfaction, returns are subject to specific conditions and strict evaluation criteria outlined below to ensure fairness and maintain the integrity of our products.
Eligibility for Returns
Returns are considered primarily for products that are defective, damaged in transit, or incorrectly dispatched. All items must be in pristine, unused condition with all original packaging, labels, and protective covers intact. Personalized or handcrafted items may exhibit minor variations in color, design, or texture; such differences are inherent and do not qualify for return.
Unboxing and Documentation
To facilitate any return claim, customers are strongly encouraged to record a short video of the unboxing process. This video should clearly show the item, packaging, and any visible damage or defect. Claims submitted without appropriate photographic or video evidence, including unboxing documentation, may not be considered valid.
Notification and Timing
All claims must be reported to Spring Living within 24 hours of receipt. Customers must provide sufficient evidence as described above. Notifications sent beyond this period may be subject to review and may not be accepted under the return policy.
Return Procedure
Once your claim is verified, you will receive instructions for returning the item. Return shipping is generally the customer’s responsibility unless the product is confirmed as defective or mis-shipped. Any return not following the provided instructions may be rejected.
Refunds
Approved refunds will be issued to the original payment method only after inspection of the returned product and supporting evidence. Partial refunds or adjustments may be applied if the item shows signs of use, missing packaging, or if the claimed defect is not verified.
Exchanges
Spring Living does not offer product exchanges. Customers wishing for a different product must initiate a return in accordance with this policy and place a new order separately.
Effective Date: August 2025